Can I resume an abandoned order?

Yes! You just need to enter on the order history and click on "Go To Payment Gateway". 

Have more questions? Submit a request

6 Comments

  • 0
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    Hinatangelove

    On my order history it says:  

    "This Purchase is new.

    We successfully registered your order, and are about to request or process your payment. "

    but I can't find: "Go To Payment Gateway" and when I try to make other purchases a notification states:" please finish all purchases before making new ones"

     

  • 0
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    Customer Support

    Please try on a private tab.

    Regards!

  • 0
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    Zach Miller

    I have the same issue as stated above, what does “try on a private tab” mean?

  • 0
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    BotComics Marketing

    Hi Zach, here you have an explanation:https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en 

    The name of the private browsing tab varies depending on the browser you are using. 

    If you still experience problems, please create a new request so a customer support representative can assist you. 

  • 0
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    Steveloretta201

    I received the same issue, and I did try doing it on the private tab, but it still doesn't work. What do I do?

  • 0
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    BotComics Marketing

    Hi @Steveloretta201, could you please try again? We cleared some cache on our end and it should work now. If not, create a new support request so we can handle your problem with more data. 

    Edited by BotComics Marketing
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